1. Overview
This Refund & Cancellation Policy outlines how users may request refunds or cancellations for services purchased from TaxDex through our website www.taxdex.in, mobile application, or official WhatsApp and offline channels.
By availing any service from TaxDex, you acknowledge and agree to the terms described below.
2. Nature of Our Services
TaxDex provides a wide range of services including:
- Bookkeeping
- Income Tax Return (ITR) Filing
- GST Registration & Filing
- PAN/TAN Applications
- Business Registrations (Proprietorship, LLP, Pvt Ltd)
- TDS Filing
- MSME Registration
- Legal/Financial Consulting
- Compliance Services (ROC, MCA, etc.)
- Annual Plans, Subscription-based Advisory
- Custom Plans and Bulk Services
Most services involve expert guidance, document verification, backend processing, and/or submission on government portals — which are irreversible after initiation.
3. Cancellation Policy
3.1 For One-Time & Standalone Services
- Cancellations are allowed within 10 days of placing the order only if the service has not been started.
- A service is considered “initiated” once:
- Documents are received from the client
- Processing has started
- Any consultation or draft/preparation work has been done
- Government filing or login access has been used
Once the above actions are taken, the service becomes non-cancellable.
4. Refund Policy
Refunds may be approved under the following cases:
| Scenario | Refund Eligibility |
|---|---|
| Duplicate payment | ✅ Full refund of extra payment |
| Service not initiated within 10 days | ✅ Full or partial refund (processing fee may apply) |
| Delay from TaxDex with no action | ✅ Full refund (if no delivery made within agreed timeline) |
| Delay from client / no cooperation | ❌ No refund |
| Filing or registration already submitted | ❌ No refund |
| Unsatisfactory service | 🔶 Possible partial refund or correction (case-by-case) |
🔶 Note: Dissatisfaction must be reported within 10 days of service delivery, with specific issues.
5. Refund Process
- Once a refund is approved, it will be processed within 7–10 working days to the original mode of payment.
- You will receive a confirmation via email or WhatsApp.
Refunds will not be made in cash or to third-party accounts.
6. No Refund Cases
Refunds will not be granted in the following situations:
- Delays due to incomplete or incorrect information/documents from the user
- Government rejection due to client-side issues (wrong PAN, name mismatch, missed verification)
- Change of mind after service initiation
- Disputes raised beyond 15 days from delivery
7. Quality Disputes & Rework
If you are dissatisfied with the quality of service:
- You must report it within 10 days of service delivery.
- Our team will review the issue and may offer:
- Free corrections / re-filing
- Partial refund (at our discretion)
- Explanation justifying the work already delivered
No action will be taken for complaints raised after government portal submission is completed.
8. Grievance Redressal
If you are unhappy with the refund or resolution outcome, please escalate your case to our Grievance Officer:
Grievance Officer
K C BALASUBRAMANIYAM
Email: team@taxdex.in
Phone: +91 7989120170
Response time: Within 7 business days
9. Contact for Refunds / Support
To request a cancellation or refund, please contact our support team:
Email: team@taxdex.in
WhatsApp / Phone: +91- 7989120170
10. Policy Updates
TaxDex reserves the right to amend or update this Refund & Cancellation Policy at any time without prior notice. Please review this page periodically for any changes.
